CANCELLATION, REFUND, AND REBOOKING POLICY

  • First rebooking is free with 2 days' notice; a PHP 200 fee applies for less than 2 days' notice.


  • Payments are non-refundable, but we can assist with rescheduling.


  • Contact us at least 2 days in advance. Rebooking is subject to availability.

For cancellation and rebooking requests, please contact us via:

STUDIO RENTAL TERMS & CONDITIONS

The rental of Hiwaga Creative Studios includes the use of the studio space, equipment, and furnishings, as inspected by the client. Any additional equipment or props brought by the client may incur additional charges.


Personal Belongings

Hiwaga Creative Studios is not responsible for any loss or damage to the client's personal belongings.


Ingress & Egress

Clients may arrive 15 minutes early to prepare and have 15 minutes after their scheduled time to pack up.


Equipment and Facility Use

Clients are responsible for any damage to or loss of studio equipment. Charges for repairs or replacements will apply, and clients will be notified of these costs before being billed.


Rental Extensions

Rental extensions are subject to availability.


Reservations and Payments

A 50% down payment is required to secure a booking. The remaining balance is due on the day of the shoot.


Pencil bookings hold a date for 24 hours. If the down payment is not made within this

time, the booking will be canceled.


Cancellations, Refunds, and Rescheduling

•Full Refund: If the client cancels at least 14 days before the scheduled date.


•50% Refund: If the client cancels 7 days before the scheduled date.


•No Refund or Rescheduling: If the client cancels within 3 days of the scheduled date or fails to show up on the day of the shoot.


Rescheduling is subject to availability and must be requested at least 7 days before the scheduled date.


If the studio is unable to accommodate the rescheduled date, a 50% refund will be issued.


Force Majeure

Hiwaga Creative Studios cannot be held responsible for events beyond its control, such as natural disasters, power outages, or emergencies.


In the event of a force majeure, such as a natural disaster, pandemic, or other unforeseen event beyond the control of Hiwaga Creative Studios, the studio may cancel or reschedule the booking.


If the studio cancels the booking due to a force majeure, a full refund will be issued.


Additional Charges

Any additional charges, such as studio rental extensions or video light usage, will be billed at the end of the reserved schedule.

CANCELLATION, REFUND, AND REBOOKING POLICY

  • First rebooking is free with 2 days' notice; a PHP 200 fee applies for less than 2 days' notice.


  • Payments are non-refundable, but we can assist with rescheduling.


  • Contact us at least 2 days in advance. Rebooking is subject to availability.

For cancellation and rebooking requests, please contact us via:

STUDIO RENTAL TERMS & CONDITIONS

The rental of Hiwaga Creative Studios includes the use of the studio space, equipment, and furnishings, as inspected by the client. Any additional equipment or props brought by the client may incur additional charges.


Personal Belongings

Hiwaga Creative Studios is not responsible for any loss or damage to the client's personal belongings.


Ingress & Egress

Clients may arrive 15 minutes early to prepare and have 15 minutes after their scheduled time to pack up.


Equipment and Facility Use

Clients are responsible for any damage to or loss of studio equipment. Charges for repairs or replacements will apply, and clients will be notified of these costs before being billed.


Rental Extensions

Rental extensions are subject to availability.


Reservations and Payments

A 50% down payment is required to secure a booking. The remaining balance is due on the day of the shoot.


Pencil bookings hold a date for 24 hours. If the down payment is not made within this

time, the booking will be canceled.


Cancellations, Refunds, and Rescheduling

•Full Refund: If the client cancels at least 14 days before the scheduled date.


•50% Refund: If the client cancels 7 days before the scheduled date.


•No Refund or Rescheduling: If the client cancels within 3 days of the scheduled date or fails to show up on the day of the shoot.


Rescheduling is subject to availability and must be requested at least 7 days before the scheduled date.


If the studio is unable to accommodate the rescheduled date, a 50% refund will be issued.


Force Majeure

Hiwaga Creative Studios cannot be held responsible for events beyond its control, such as natural disasters, power outages, or emergencies.


In the event of a force majeure, such as a natural disaster, pandemic, or other unforeseen event beyond the control of Hiwaga Creative Studios, the studio may cancel or reschedule the booking.


If the studio cancels the booking due to a force majeure, a full refund will be issued.


Additional Charges

Any additional charges, such as studio rental extensions or video light usage, will be billed at the end of the reserved schedule.

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